Support Centre

Credits are tokens used per generation. A 60-second standard video is approximately 100 credits; Pro mode is roughly 1,500 credits. Shorter videos use fewer credits proportionally. The exact cost depends on the number of scenes and visual complexity.

We support MP4, MOV, and AVI for video uploads. For audio, we accept MP3, WAV, and M4A files. Images can be JPEG, PNG, or WebP.

Yes. On eligible plans you can upload a clear voice sample and create a voice clone for future generations.

Script-to-Video is typically a few minutes depending on scene count. Hybrid and Intelligent Edit timing depends on source length and complexity.

If a generation fails due to a platform error, your credits are automatically refunded to your account. You'll see the refund in your credit transaction history. You can retry immediately.

Use Pro Mode for higher-stakes outputs where quality consistency matters more than speed. Standard paths are better for fast iteration.

Yes, cancel anytime from the Credits & Billing page or Account Settings. You'll keep access to all features until the end of your current billing period. No cancellation fees.

Go to Asset Library, open your footage tab, and upload source clips. Those clips can then be used in Hybrid Creation and Intelligent Edit workflows.

Director Score is a quality signal from GRAILUX production intelligence. It helps route generations and improve output reliability.

The Sync Score measures how well your audio narration aligns with scene transitions. A score of 85+ means every cut lands on a natural audio event like a word ending or beat. Professional editors call this 'cutting on the beat'.

Creative Studio focuses on campaign assets like thumbnails, posters, and social graphics so you can publish a full package around each video.

Credits are non-refundable once used for generation. Unused credits on cancelled subscriptions remain available until the end of the billing period. If you experience a platform issue, contact us and we'll review your case.